Refund & Cancellation Policy
Clear treatment of cancellations, payment problems and poster-delivery issues.
Draft for publication review · 28 October 2026
Digital service and when work begins
PosterStudio sells personalised digital posters. After payment verification, automated generation and quality review may begin promptly. Because the service is customised, a change of mind after generation has started will not ordinarily qualify for a refund, subject to applicable consumer rights.
Before processing begins
If you need to cancel, contact support immediately with your order reference. Where payment has been verified but generation has not started, we will review the cancellation and ordinarily approve a refund. We cannot guarantee that an order can be stopped once automated processing begins.
Duplicate or excess payments
If you are charged twice for the same order or pay an incorrect excess amount, contact support with the relevant transaction references. After verification, we will refund the duplicate or excess amount, as applicable.
Failed payments and unsuccessful orders
If money was debited but the order was not confirmed, contact support with the transaction reference and payment evidence. We will investigate with the payment provider or bank. If payment is received but the order cannot be fulfilled, we will offer an appropriate remedy, including a refund where required.
Non-delivery or material service problems
If a paid poster is not delivered or the delivered file is materially defective, contact support with your order reference and a description of the issue. We will investigate and may correct or regenerate the poster. Where we cannot reasonably deliver the purchased service, we will provide a refund or another remedy required by law.
Design preferences and revisions
Differences in subjective design preference do not automatically qualify for a refund. Each order includes one design-only revision within the original brief. Requests to change the core purpose or subject require a new order. Statutory remedies remain available where applicable.
Refund processing
Approved refunds are normally returned through the original payment route where supported, or another lawful verified method if necessary. Actual credit timing depends on the payment provider and bank. We will communicate the refund status and applicable processing timeline when a refund is approved.
How to request help
Use the Contact Us page and provide your order ID, registered email, payment reference and a concise explanation. Please do not email card numbers, passwords or one-time passwords.
Download window
Delivered posters are downloadable for 15 days. Expiry of this disclosed window does not itself create an entitlement to a refund, but it does not remove any mandatory legal remedies.